Resume

SUMMARY OF QUALIFICATIONS

  • Excellent written and verbal communication skills
  • Dependable and organized, with excellent attention to detail and follow through
  • Personable, able to develop positive rapport with clients and colleagues
  • Strong knowledge and experience in social media
  • Enjoy working as a team member and/or individually
  • Strong analytical and problem-solving skills
  • Communications Lectures

PROFESSIONAL QUALIFICATIONS

Communications

  • Author of Social Media and Credibility: Can Professors’ Transparency on Facebook Increase Credibility as Perceived by Students?
  • Created Communication and Interactive Media Curriculum for Laurel University
  • Developed a crisis communication plan for Camp Carefree
  • Developed and implemented a social media marketing plan for Wise Magazine
  • Drafted a grant proposal for Fairfield Primary School who needed technological assistance
  • Presenter of research findings at the Inaugural Graduate School Research Symposium
  • Prepared internal and external scripts for video news releases for Second Harvest Food Bank
  • Prepared and edited usability scripts for website design and functionality
  • Created questionnaires for the purpose of quantitative research analysis
  • Conducted focus groups and interviews for the purpose of qualitative research analysis
  • Write press releases for various clients

Marketing and Public Relations

  • Assist in the development and management of Laurel University’s new website design
  • Manage social media campaigns and presence on networks
  • Monitor trends in social media tools
  • Post relevant content to social media feeds
  • Created event flyers and publicized upcoming activities
  • Assisted in the website development for the Charlotte, NC Chapter of the Sisters Network
  • Created internal and external video news releases for Second Harvest Food Bank

Leadership

  • Provide personal and professional mentorship to young women through Laurel University’s Women’s Leadership program
  • Instruct students on the techniques of public speaking and speech writing
  • Prepare lectures on Human Communication
  • Trained newly hired employees on how to properly utilize company software
  • Coordinated volunteer opportunities for students and residents of the community with  local organizations and charities
  • Managed event planning and scheduling for patrons
  • Supervised and assisted employees with escalated situations by using problem-solving skills

Customer Service

  • Assisted customers in decision-making about their personal accounts
  • Documented confidential information for customers on their existing accounts
  • Provided accurate and in depth answers to customer questions and concerns
  • Exceeded daily sales quota for client
  • Actively recommended beneficial products/services to customers

 

EDUCATION
Aug. 2013                            Strategic Communication with an emphasis in Public Relations (M.A)                      

                                                                             High Point University

May 2010                            Business Administration with a concentration in Marketing (BS)

                                                                             Winthrop University

ORGANIZATIONAL AFFILIATION

Nov. 2008                           Alpha Kappa Psi Professional Business Fraternity, Inc.

Nov. 2009                            Delta Sigma Theta Sorority, Inc.